VPI included all the elements of products which involved services and information that was delivered to the end-user customer. These products included: oil, filters, generator sets, parts, business management tools/software, engines, electronic features and controls, service tools, reliability, durability, packagin Regulation for Nursing Practice Staff Development Meeting g, safety and environmental compliance, appearance, operator friendliness, integration in the application, robust design, leak-proof components, ease of service and maintenance, fuel economy, rebuild cost, price, and diagnostic software. These were key factors of customer satisfaction that allowed Cummins to remain competitive and provide quality parts and services to the end customers. This process was essential in surviving among competitors. Statement of the Problem One of the key processes in a VPI program was to identify and resolve part failures. In order to do this in a timely manner, parts needed to travel quickly from the point of failure to the component engineers for diagnosis. Failures were identified at Cummins Technical Center during engine testing. The failed parts were then sent to one of t Regulation for Nursing Practice Staff Development Meeting wo other locations, Cummins Engine Plant (Cummins Emission Solutions) or the Fuel Systems Plant, where they were to be delivered to the appropriate engineer for diagnosis and part engineering changes.>