The final step in developing the Help Desk Operations Guide document is to define how the performance of the department can be monitored and measured, so improvements can be made. This is an area often overlooked in planning for departments, and it is particularly important for help desk organization. Your goal in this stage of the project is to establish appropriate measurements for the help desk department for performance tracking and analysis. You will also further refine the plan to produce your final document for the project.

The project deliverables are as follows:

• Update the Help Desk Operations Guide document title page with a new date and project name.
• Update previously completed sections based on instructor feedback.
• Update the Performance Measures section by completing the following:
  • Identify at least 3 specific metrics that could be used for performance measurement of the help desk operations.
  • Describe how the data will be collected and stored for each of these measures.
  • Define goals for each of the metrics over a set of future times.
  • Discuss a plan to achieve the stated goals for each metric.
• Help Desk Operations Guide Final Version:
  • Review the entire document for any changes and improvements you would like to make.
  • Ensure this final version of the document is sufficiently detailed to serve the daily operation of the department.
  • Any previous instructor feedback should be addressed with appropriate changes.
• Be sure to update your table of contents before submission.
• Name the document yourname_IT141_IP5.doc
• Submit the document for grading.

Adhere to APA formatting and reference guidelines when writing your response. Additionally, your response should be free of grammatical errors, use complete sentences, and give specific details to support statements.

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