Wild Dog Coffee Company Process Improvement Plan

Solution

Wild Dog Coffee Company Process Improvement Plan

Introduction:

At Wild Dog Coffee Company, we are committed to providing our customers with high-quality espresso beverages and excellent customer service. As we prepare to open a second location, it is important that we have a clear and efficient process in place for preparing and serving our espresso beverages. In this process improvement plan, we will assess the current steps for preparing espresso beverages, develop a flowchart to visualize the process, and create a written procedure to document the process for our employees.

Step 1: Assessing the Current Process

To begin our process improvement efforts, we first need to understand the current steps involved in preparing an espresso beverage at Wild Dog Coffee Company. We observed the process at our current location and conducted interviews with our baristas to identify the specific tasks and steps involved.

The process can be broken down into the following steps:

1. Customer places an order and pays at the counter.
2. Barista receives the order and inputs it into the point-of-sale (POS) system.
3. Barista grinds the appropriate amount of coffee beans and loads them into the espresso machine.
4. Barista prepares any additional ingredients (such as milk or syrups) needed for the specific beverage.
5. Barista pulls the espresso shots and combines them with the additional ingredients to create the finished beverage.
6. Barista calls out the customer’s name to indicate that the order is ready.
7. Barista hands the completed beverage to the customer.

Step 2: Developing a Flowchart

To better visualize and understand the process, we created a flowchart showing the steps involved in preparing an espresso beverage at Wild Dog Coffee Company.

[Insert flowchart here]

Step 3: Creating a Written Procedure

To ensure that all of our employees are following the same process for preparing espresso beverages, we have created a written procedure outlining the specific steps and tasks involved. This procedure will serve as a reference for our baristas and help ensure consistency in the quality and timeliness of our espresso beverages.

Procedure for Preparing Espresso Beverages at Wild Dog Coffee Company:

1. When a customer places an order, the barista should input the order into the POS system and collect payment at the counter.
2. The barista should then grind the appropriate amount of coffee beans and load them into the espresso machine.
3. Next, the barista should prepare any additional ingredients (such as milk or syrups) needed for the specific beverage.
4. The barista should then pull the espresso shots and combine them with the additional ingredients to create the finished beverage.
5. Once the beverage is complete, the barista should call out the customer’s name to indicate that the order is ready.
6. The barista should then hand the completed beverage to the customer.

Conclusion:

By thoroughly assessing the current process for preparing espresso beverages at Wild Dog Coffee Company, creating a flowchart to visualize the steps involved, and creating a written procedure to document the process, we can ensure that our employees are consistently providing high-quality beverages to our customers. As we prepare to open a second location, these process improvement efforts will help us provide the same level of excellence in customer service and product quality at both locations.