Application of Strategic Leadership & Future Delivery Models
Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey was developed by CMS (Centers for Medicine and Medicare Services) and AHRQ (Agency for Healthcare Research and Quality). It is also referred to as Hospital CAHPS. The aim of the process is the provision of a consistent survey tool and data collection method for measuring perceptions of patients on healthcare. The AHRQ Survey is managed continuously to a given sample of paints yearly. CMS cleanses, amends, and scrutinizes the data, then openly reports the outcomes (Harrington, 2015).
As a newly appointed chief nursing officer of Tehachapi Hospital, 115 West E Street
Tehachapi, CA 93561 (661) 822-3241, I have been tasked with an improvement task of……………
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