Examine the principles and functions of healthcare operations management.
Discuss the competencies and professional qualities of healthcare administrators and operations managers.
Compare and contrast operations management challenges and or barriers that affect various healthcare delivery systems.
Explain the role and impact of data analytics on decision making processes in a selected healthcare setting.
Apply the principles and practices of operations management to improve performance outcomes of a healthcare organization.
Design value-driven operational processes aligned with creating an effective balance among costs, quality, and access to care.
Scenario
A for-profit healthcare organization is attempting to address patient satisfaction concerns based on a recent survey. Patients have indicated their dissatisfaction with the time spent in the waiting area for ED visits. You are part of the operations team tasked with developing a new service, which will allow patients to make online reservations for emergency room visits prior to arrival to the ED. The VP of Operations has asked you to assist with the proposed addition by developing a presentation that can be shown to the executive board for the new service offering. Most of the board members have extensive experience in business and are very well abreast with the role of operations management in business. Part of your task is to illuminate the parallels of operations management in business with operations management in healthcare. You have decided to use OpenTable, an organization known for its online reservation processes as your benchmark.
Instructions
The presentation should include:
A discussion on the significance of operations management in healthcare, its principles and functions and the need for competent leadership in the areas of operations management and healthcare administration in order to achieve operational goals.
The potential benefits and challenges of implementing e-Reservations in the healthcare setting.
A strategy map.
A value proposition.
An analysis of the OpenTable success story.
A proposed change simulation model (SmartArt can be used to create a flow chart to depict the proposed changes).
A process improvement methodology (Six Sigma, Lean, etc.) discussion on how the application of the chosen methodology can reduce artificial variance, specific to the performance of key organizational leaders (i.e., healthcare administrator, operations manager).
The goal of the presentation is to convince the board of trustees the new service will improve quality and increase patient satisfaction. Students should have creative freedom to present their assignments utilizing any mode of presentation, i.e. PowerPoint, portfolio, internal memorandum, etc.
Sample Solution
The principles and functions of healthcare operations management involve overseeing, planning, controlling, organizing, and directing the efficient delivery of health services in a variety of organizations. This includes developing policies and procedures to ensure that services are delivered in a safe and cost-effective manner. Operations managers must also ensure quality assurance standards are met by assessing outcomes and making necessary improvements. They must also be aware of changes to the healthcare industry landscape such as new regulations or technologies to stay ahead of the curve when it comes to delivering optimal patient care.
The competencies needed for successful healthcare administrators and operations managers include strong leadership skills, knowledge of business administration concepts, financial acumen, problem solving capabilities, excellent interpersonal skills; ability to work across disciplines; attention to detail; an understanding of medical terminology; familiarity with relevant laws and regulations; experience with computer software programs related to healthcare (such as EMR); knowledge about information systems used for data storage/retrieval; effective communication skills; professional training/education in areas related to health administration or operations management.
ager eyewitnesses to contend that Dilma would run a nation split in two,” (Bastos, 148). Since the 2008 real estate market slump, pay disparity, the almost 100% versus 1% contention, for example, the Possess Money Road development, have caused fractures in the US confide in administrative guidelines. Also, legislative gridlock among liberals and conservatives has just expanded the social pressure void. Presently, the nation has been confronted with incalculable fights censuring Donald J. Trump’s official authenticity, particularly through the Twitter #NotMyPresident development. As detailed by Christopher Mele and Annie Correal of The New York Times on November 9, 2016, “a large number of individuals the nation over walked, shut down parkways, consumed models and yelled irate trademarks⦠to fight the appointment of Donald J. Trump as president,” while additional showings reverberated around squares and school grounds around the country. Significantly more strikingly, FabrÃcio Bastos declares that in Brazil the “metropolitan working class youth (a large portion of them around 25 to 34 years of age),” (Bastos, 153) is disappointed with the ongoing government and will keep on being the wellspring of political dissent before very long, like what is being exhibited by U.S. working class youth. As the US keeps on holding up in serious perception of official bureau candidates, and the primary strategies to be reported under the Trump organization, we might well see official denunciation ourselves. In view of these occasions, the time has come to consider the momentary results of progressing from a champ bring home all the glory framework to a relative portrayal framework in the US of America. To start, it would make a more different Congress with more modest gatherings, for example, the Casual get-together and the Green Faction procuring a seat at the legislative table. While they may at last be in noticeable public office, the possibilities that they would hold any genuine power are pretty much nothing as the liberals and conservatives would keep on excess prevailing. Additionally, legislators would have more motivators to battle across their entire state, rather than basically crusading in their solitary areas as the state vote would decide relative seating. Optimistically, Niel Franzese of the Connecticut Regulation Survey brings up “such a circumstance could rouse citizens to partake in primaries that they had not in that frame of mind in order to make the most of a recharged opportunity to have their voices heard in another sort of essential political decision,” (Franzese, 274). Moving to medium term outcomes, ideological groups would turn out to be more divided as changing ideological groups would frame to catch a piece of the democratic designation. Adding to the fracture, parties that were serious areas of strength for once start to debilitate, for example, how the Casual get-together has started to remove strength from the Conservative Alliance. On October 29, 2015, Stephanie Schriock of The Slope, guarantees the Casual get-together has proactively been “fixing the legislative guide with safe conservative areas,” getting s>
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ager eyewitnesses to contend that Dilma would run a nation split in two,” (Bastos, 148). Since the 2008 real estate market slump, pay disparity, the almost 100% versus 1% contention, for example, the Possess Money Road development, have caused fractures in the US confide in administrative guidelines. Also, legislative gridlock among liberals and conservatives has just expanded the social pressure void. Presently, the nation has been confronted with incalculable fights censuring Donald J. Trump’s official authenticity, particularly through the Twitter #NotMyPresident development. As detailed by Christopher Mele and Annie Correal of The New York Times on November 9, 2016, “a large number of individuals the nation over walked, shut down parkways, consumed models and yelled irate trademarks⦠to fight the appointment of Donald J. Trump as president,” while additional showings reverberated around squares and school grounds around the country. Significantly more strikingly, FabrÃcio Bastos declares that in Brazil the “metropolitan working class youth (a large portion of them around 25 to 34 years of age),” (Bastos, 153) is disappointed with the ongoing government and will keep on being the wellspring of political dissent before very long, like what is being exhibited by U.S. working class youth. As the US keeps on holding up in serious perception of official bureau candidates, and the primary strategies to be reported under the Trump organization, we might well see official denunciation ourselves. In view of these occasions, the time has come to consider the momentary results of progressing from a champ bring home all the glory framework to a relative portrayal framework in the US of America. To start, it would make a more different Congress with more modest gatherings, for example, the Casual get-together and the Green Faction procuring a seat at the legislative table. While they may at last be in noticeable public office, the possibilities that they would hold any genuine power are pretty much nothing as the liberals and conservatives would keep on excess prevailing. Additionally, legislators would have more motivators to battle across their entire state, rather than basically crusading in their solitary areas as the state vote would decide relative seating. Optimistically, Niel Franzese of the Connecticut Regulation Survey brings up “such a circumstance could rouse citizens to partake in primaries that they had not in that frame of mind in order to make the most of a recharged opportunity to have their voices heard in another sort of essential political decision,” (Franzese, 274). Moving to medium term outcomes, ideological groups would turn out to be more divided as changing ideological groups would frame to catch a piece of the democratic designation. Adding to the fracture, parties that were serious areas of strength for once start to debilitate, for example, how the Casual get-together has started to remove strength from the Conservative Alliance. On October 29, 2015, Stephanie Schriock of The Slope, guarantees the Casual get-together has proactively been “fixing the legislative guide with safe conservative areas,” getting s>
