You are the performance engineering manager for the end-user support team of your organization. Your company has 100 employees divided into five upper-level managers, five middle managers, 50 engineers, 25 software developers, three administrative assistants, three sales and marketing personnel, two accountants, two human resource personnel, and your five-person (including you) end-user support team. Your team has to ensure that everyone has a laptop, as well as the associated applications with the appropriate capabilities for their job. In addition, a third (25) of the engineers and software developers also have a desktop computer loaded with their associated high-performance tools. Your team also has to ensure that the software is patched timely and efficiently, logging and monitoring are performed on all systems, and proper disposal of equipment is performed at the end of life. Most importantly, your team has to process ad hoc service requests, such as password resets, system updates, and application interoperability issues, all of which are handled as quickly as possible to keep the organization running smoothly and efficiently.
Create a Performance Requirement Document in which you:
Â· Explain how you would formulate the performance requirements for your team using specific examples.
Â· Write five performance requirements using the following three steps:
Â· Identify the constraining factors.
Â· Identify the demand variables.
Â· Identify criteria for satisfactory performance.
Â· Identify at least three metrics (such as response time) describing the work performed by your team and provide a rationale for your selection of each one.
Â· Take two of the performance requirements you identified in the step above and format them using the suggested fields of a performance requirement below:
Â· Requirement number.
Â· Statement of requirement.
Â· Supporting commentary.
Â· List of precedents, sources, and standards.
Â· Derivation of quantities.
Â· List of dependent requirements.
Â· List of assumptions and precedent performance requirements.
Â· Sources of measurement data.
Â· Name of a subject matter expert on this requirement.
Â· Indicator, if the requirement is independently modifiable or, if not, why not.
Â· Indicator, that the requirement is traceable.
Â· Indicator, that the requirement is unambiguous or, if not, why not.
Â· Indicator, that the requirement is correct or, if not, why not.
Â· Indicator, that the requirement is complete or, if not, why not.
Â· Indicator, that the requirement has passed or failed review, and why.
This document defines the performance requirements for the end-user support team of [Company Name]. The team is responsible for ensuring that all employees have the necessary laptops and applications to do their jobs, as well as patching software, logging and monitoring systems, and disposing of equipment at the end of life. The team also handles ad hoc service requests, such as password resets, system updates, and application interoperability issues.
The following are the performance requirements for the end-user support team:
- Requirement 1:Â The team must ensure that all employees have a laptop with the appropriate applications installed within 24 hours of their hire date.
- Constraining factors:Â The number of employees, the types of applications required, and the availability of laptops.
- Demand variables:Â The number of new hires, the number of laptops that need to be replaced, and the availability of applications.
- Criteria for satisfactory performance:Â All employees must have a laptop with the appropriate applications installed within 24 hours of their hire date.
- Metrics:Â The number of new laptops deployed, the number of applications installed, and the average time to deploy a new laptop.
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