This week focuses on building the customer relationship with conversations and anticipating the conversations, including the objections your customer may have. The course textbook identified 5 types of objections related to needs, product, source, price, and time/authority/ability, along with corresponding examples of each.
In preparation for the Week 4 Summative Assessment: Customer Relationship Sales Pitch where you will be asked to determine objections for a specific scenario and prepare a reaction to the objection, you need to familiarize yourself with the 5 types of objections and various ways they can be communicated.
Here are the 5 types of objections related to needs, product, source, price, and time/authority/ability, along with corresponding examples of each:
- “I don’t need that.”
- “I’m not sure what I need.”
- “I’m already getting what I need from my current provider.”
- “Your product is too expensive.”
- “Your product doesn’t have the features I need.”
- “I’ve heard bad things about your product.”
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