See attach. The video links are https://www.dropbox.com/s/ctiqs9lioktk1hv/what_is_om.mp4?dl=0 (first one) and https://www.youtube.com/watch?v=m62whN6CWBM (second one). Corresponding textbook: “Matching Supply with Demand: An Introduction to Operations Management”, 3rd Edition.
Questions are listed on the attached paper. Note: if you felt you answered all the question and don’t need 2 pages, it is okay. But make sure the quality is good! Thank you very much
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