The Evolution of Quality at Xerox

Read the case study found in your textbook on page 31, “The Evolution of Quality at Xerox”

Summarize the case study. Why did Xerox face a crisis? Analyze their Performance Excellence Process and please explain.

The requirements below must be met for your paper to be accepted and graded:

Write between 700 – 1,000 words using Microsoft Word in APA style, see example below.
Use font size 12 and 1” margins.
Include cover page and reference page.
At least 80% of your paper must be original content/writing.
No more than 20% of your content/information may come from references.
Use at least three references from outside the course material, one reference must be from EBSCOhost. Text book, lectures, and other materials in the course may be
used, but are not counted toward the three reference requirement.
Cite all reference material (data, dates, graphs, quotes, paraphrased words, values, etc.) in the paper and list on a reference page in APA style.
References must come from sources such as, scholarly journals found in EBSCOhost, CNN, online newspapers such as, The Wall Street Journal, government websites, etc.
Sources such as, Wikis, Yahoo Answers, eHow, blogs, etc. are not acceptable for academic writing.

Required book: Evans, J. R., & Lindsay, W. M. (2016). Managing for quality and performance excellence (10th ed.). Mason, OH: South-Western Cengage Learning. ISBN:
9781305662544y