Order Description

Scenario:
You are an outsourcing consultant hired by a UK-based Bank. Three month ago the bank has merged with another, smaller bank that is specializing in online banking services and since the merger has
been struggling to integrate IT systems and services between the two banks. Different IT infrastructures, software applications, and inconsistencies in services that the two banks have been
offering to their customers created the needs to standardize the IT infrastructure and centralize provision of IT-enabled services (support functions and online banking services) as a matter of
strategic priority. Since the Bank does not have enough in-house expertise to devise such transformation, outsourcing is considered the way forward. The Bank has limited experience with
outsourcing, therefore it was decided to hire an experienced outsourcing consultant (You).

provide detailed report with your recommendations regarding how should the Bank approach the challenge of standardizing the IT infrastructure and centralizing provision of IT- enabled
services