1. Since violated expectations often lead to conflict for individual and team relationships, explain some of the most common expectations that leaders and subordinates often violate. Share personal work-related examples to solidify your understanding of the concept. In addition, discuss how these types of problems were handled in your workplace. Were the methods used correct or incorrect? Explain your answer.

2. Identify some of the sources of conflict often experienced in teams. Select one of the sources and describe an exercise the team could utilize to overcome the conflict.

3. Select one of the team mediation techniques (negotiation, role clarification, or start-stop-continue) and describe how you would use this technique to diffuse a team conflict situation.

Course Textbook Dyer, W. G., Jr., Dyer, J. H., & Dyer, W. G. (2013). Team building: Proven strategies for improving team performance (5th ed.). San Francisco, CA: Jossey-Bass.

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