Importance of Socialization in Team Building

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Nursing Leadership in Health Care Organization
Importance of Socialization in Team Building (graded)
You recently hired a new member of your SLMC team. During her 3-week orientation, you realized Kim had excellent clinical skills, but her therapeutic communication skills were inferior to the rest of the staff. She is now working on her own, and some staff and patient complaints have been reported to you regarding her poor communication skills. As the nurse administrator, discuss what you would do now for this situation. Outline a plan to resocialize Kim to her role and make her feel like a valued part of your team.

Introduction
As we begin this week’s lesson, we will focus on strategies to enhance team building, with a focus on group and organizational communication.
Team-Building Approaches
Within an organization, a team atmosphere is helpful to ensure all areas operate efficiently and effectively. As the nurse leader for your team, you have oversight for the development of specific, measurable goals for your team. Within a team, the number or size of the individuals and their knowledge, expertise, and skill set can vary. Utilizing the attributes of your team is a great way to empower your team members and build commitment and ownership for the intended goals.
Within the standards of professional performance for nurse administrators, collaboration (standard 11) identifies the nurse administrator as the individual who should collaborate with nursing staff, interdisciplinary teams, various departments, and the community (American Nurses Association (ANA), 2010). In addition, interdisciplinary collaboration, or team building, is noted throughout the scope and standards for nurse administrators, which reinforces the importance of team building for nurse leaders (ANA, 2010).
Communication is the use of words, sounds, signs, or behaviors to share information or to express your ideas, thoughts, feelings, and so forth, to someone else (MerriamWebster.com, 2013). Communication may be in the form of a message that is given to someone, a letter or memo, an e-mail, text, telephone call, and so forth and can be verbal or nonverbal.
Effective communication by the nurse leader is one way to help support teamwork within your organization. There are various ways to communicate with different recipients or types of teams to convey a specific message. As well, the leader may need to vary the format of the communication or content depending on the situation and recipients. Various types of teams, such as work teams, project teams, management teams, and parallel teams, may be present within an organization.
Group Communication
One way to communicate the expectations for a team can be through the development of policies and procedures. Keeping minutes of meetings is one way to record the information discussed, assign duties, responsibilities, and action items, and share the minutes with all the pertinent members of the group in order to enhance communication.
Within a work environment, generally informal and formal groups exist. Informal groups are generally volunteers who have similar interests in a topic; whereas, formal groups are typically recognized as part of the organizational structure and can be short-term or long-term assignments for its members.
Modeling of expected organizational behaviors can be performed through the use of mentors, preceptors, and other role models (Marquis & Huston, 2015). Utilization of these strategies can assist in supporting the competence and confidence of new team members within a group or organization. In addition, short-term coaching can be helpful to assist employees as they transition to a new role.
Organizational Communication
The nurse leader has the power to influence various areas of an organization; specifically communication, through many aspects of the leadership role. This influence can be evident in the various team models or committees that are present within an organization. Building and developing relationships based on mutual respect and taking a genuine interest in others can facilitate effective communication (Roussel, 2013). Effective communication throughout an organization can be challenging as the number of employees increase. The nurse leader should be aware of the organizational structure and who in the organization would be affected by decisions that will be implemented. Providing clear and concise information to the affected employees and allowing an opportunity for feedback are strategies to support effective communication.
One strategy to improve the effectiveness of committees is by setting guidelines or ground rules for each committee. A periodic evaluation of each committee can be useful to ensure needed goals or outcomes are being met and adjusting any areas as needed for maximum effectiveness.
Staff-development and interprofessional-collaboration opportunities are another venue for educating team members within the organization regarding expectations related to team building and effective communication. It may be challenging to ensure all team members participate in learning; therefore, flexible and creative ways can help support members to complete needed learning requirements. Seeking input from members of the team regarding future training needs and opportunities is another way to support the team and enhance team building.
Situation, Background, Assessment, Recommendation (SBAR)
A communication tool may be helpful for some organizations to help share information. SBAR is one approach to communicating information in a structured and orderly manner to provide accurate information. This method was first used in the Navy and has been found to reduce communication errors, which may have otherwise led to patient safety issues. (Marquis & Huston, 2015). The steps include introducing yourself and stating the issue you wish to discuss (situation). Next, you describe background information (background); then, state what you believe the problem may be (assessment). Lastly, you provide your recommendation for what action should occur (recommendation). SBAR is an option for healthcare organizations to consider for improving communication of pertinent patient information (Marquis & Huston, 2015).
Summary
This week, we explored the management of influence, power, and conflict management within an organization and how communication can influence decision making. Next week, we will focus on team-building approaches.

Reference
Marquis, B.L. & Huston, C.J. (2015). Leadership roles and management functions in nursing: Theory and application. (8th ed.). Philadelphia: Lippincott Williams & Wilkins.
• Chapter 16: Socializing and Educating Staff for Team Building
• Chapter 19: Organizational, Interpersonal, and Group Communication
• Chapter 20: Delegation
Roussel, L. (2013). Management and leadership for nurse administrators. (6th ed.). Boston: Jones & Bartlett Learning.
• Chapter 7: Organizational Structure and Analysis, pp. 242–269
• Chapter 12: Managing the Process of Care Delivery, pp. 488–490
Article
Bish, M., Kenny, A., & Nay, R. (Jan 2014). Perceptions of structural empowerment: Nurse leaders in rural health services. Journal of Nursing Management, 22(1), 29 – 37. Link to article
American Nurses Association (ANA). (2010). Nursing administration: Scope and standards of practice. (2nd ed.). Silver Springs, MD: Author.
Marquis, B.L. & Huston, C.J. (2015). Leadership roles and management functions in nursing: Theory and application (8th ed.). Philadelphia: Lippincott Williams & Wilkins.
Merriam-Webster (2013). Definition of communication. Retrieved from http://www.merriam-webster.com/dictionary/communication.
Roussel, L. (2013). Management and leadership for nurse administrators. (6th ed.). Boston: Jones & Bartlett Learning.

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