LK Business Supplies is a company selling commercial stationery to offices in and around Lexington, Kentucky. Most of its business comes from general office supplies, such as paper, pens, printer
cartridges etc., although it also supplies office machines.
The office is staffed as follows:
CEO
Manager Admin staff 3

Sales Manager Field Sales 6
Tele-sales 4
Customer Support 1
Warehouse Manager Warehouse man 4
Driver 5
The tele-sales staff are involved predominantly in selling to small and medium companies and the field sales staff to larger accounts, with the focus on new as well as existing customers
Set up in 2010, LK Business Supplies has grown very quickly, but in 2017 it was still very heavily dependent on the corporate memory, skills and experience of its Manager, Sam Millwood, brother of
the founder, Walt Millwood. Until recently, Sam was responsible for just about everything. He had been involved since the company was founded, had held a variety of positions and had an intimate
understanding of the organization’s operations and history. And, of course, he had a direct line of communication to the CEO, his brother.
On April 5th, 2017, Sam was killed in a freak car accident on the highway. His unexpected death was a hammer blow and a huge shock to his colleagues. Everything he had known about the organization
was “in his head.” Although Walt had often asked him to document information and pass his knowledge on to others, this had never happened. Sam had always been “too busy”.
Walt Millwood has decided to retire and has sold the company to Chuck Wentworth. Chuck wants to invest a large sum of money in order to expand the company’s operations. He has hired you to draw up
a consultancy report in which you:
1. Conduct a PESTLE analysis
2. Identify likely future trends
3. Identify key problems
4. Propose and justify new positions to help the company expand
5. Draw up a proposed organization chart for the company
6. Explain the advantages of a succession management process
7. Describe the succession management process you are proposing