In a narrative format, discuss the key facts and critical issues presented in the case.

2) Case Analysis:
a.Zappos seems to be well-positioned to have a competitive advantage over other online retailers. What challenges discussed in Chapter 1 pose the biggest threat to Zappos’ ability to maintain and
enhance its competitive position? How can human resource management practices help Zappos meet these challenges? .
b.Do you think that employees of Zappos have high levels of engagement? Why? .

3) Executive Decisions:
a.Which of Zappos’ 10 core values do you believe that human resource practices can influence the most? The least? Why? For each of the core values, identify the HR practices that are related to it.
Explain how each of the HR practice(s) you identified is related to the core values. .

II. Case Study: Is Dell Too Big for Michael Dell?(Textbook p.102-103)

1) Case Summary: In a narrative format, discuss the key facts and critical issues presented in the case.

2) Case Analysis:
a.How does the case describe Dell’s transformed strategy over the years in terms of where to compete, how to compete, and with what to compete? .
b.What are the major people issues that exist as Michael Dell retakes the reins at Dell? .

3) Executive Decisions:
a.How would HR help in addressing the issues that Dell faces?. .