You are required to study the operating system of a well-established manufacturing / production or service organization of your choice e.g. ABI, SAB, Lonmin, Lancet, etc. The focus should be on the end-to-end production of one of their products or more. Operations Management is much easier to understand if you take this opportunity to look at the application of the theory and reality. And more specifically, if you can understand the reality and constraints in which these theories can be applied and implemented. As guided below, contextualise the operational system of the organisation and then analyse the parameter of operations management relevant to the organisation through a theoretical framework based on literature review and interview. Conclude and recommend based on your interview findings against a theoretical framework established in literature. 1.2 The Approach Prepare a document of 60 pages or more as a case study on an organization with the following structure: A. Introduction of company • A brief history (Who are they, what do they do). • Understanding the industry/sector in which the organisation exists) – particularities (organisational patterns, identity, uniqueness, strength, etc.) • Understanding relevant strategies and policies in the industry sector. B. Production and Operations – Body This includes the parameter of operations management relevant to the organization through a theoretical framework based on literature review. Take into account the following when doing the write-up a) Their operations (end to end) raw material to final product b) Products and production line / process considerations c) Green manufacturing considerations d) Logistics e) Process improvement / Productivity Improvement opportunities Also consider the 10 Operations Management decisions for a, b and c above • Product • Quality • Process • Location • Layout • Human resource • Supply chain • Inventory • Scheduling • Maintenance In addition, consider 5 competitiveness aspects for a, b and c above. Quality, Dependability, Speed, Flexibility, and Price Also cost of operations and profitability from annual reports for a, b and c above. Conclusion and Recommendations On recommendations, identify areas of potential improvement and analyze opportunities.

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