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The chapter describes the role of culture in the successful implementation of strategy. Consider an employment experience of your own or of someone you have observed closely (e.g., a family member). Describe to the best if your ability the values, norms, and artifacts of the organization. What was the socialization process of embedding the culture? Do you consider this to be an example of an effective culture for contributing to the organization’s competitive advantage? Why or why not?

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Sample Answer

I worked as a software engineer at a large technology company. The company’s culture was very strong, and it was clear that the values of innovation, customer focus, and teamwork were embedded in the organization.

One of the ways that the company embedded its culture was through its onboarding process. When I first started working at the company, I was given a comprehensive orientation that included information about the company’s history, its values, and its mission. I also met with my manager and other team members to learn more about the company’s culture and how it was expected to behave.

Another way that the company embedded its culture was through its training programs. The company offered a variety of training programs on topics such as innovation, customer focus, and teamwork. These training programs helped to reinforce the company’s values and to ensure that all employees were on the same page.

Full Answer Section

The company’s culture was very effective in contributing to its competitive advantage. The company’s focus on innovation allowed it to develop new products and services that were ahead of the competition. The company’s focus on customer focus allowed it to provide excellent customer service, which helped to attract and retain customers. And the company’s focus on teamwork allowed it to develop and execute its strategies effectively.

Overall, I believe that the company’s culture was a major factor in its success. The company’s values were clearly communicated to employees, and these values were embedded in the organization through its onboarding process, training programs, and day-to-day operations. The company’s culture helped to create a sense of shared purpose among employees, which motivated them to work hard and to achieve the company’s goals.

Here are some specific examples of the values, norms, and artifacts of the organization:

  • Values: The company’s values included innovation, customer focus, and teamwork.
  • Norms: The norms of the organization included a focus on continuous improvement, a willingness to take risks, and a commitment to customer service.
  • Artifacts: The artifacts of the organization included the company’s logo, its mission statement, and its employee handbook.

I believe that the company’s culture was an effective culture for contributing to the organization’s competitive advantage. The company’s values were aligned with its strategy, and the norms and artifacts of the organization supported these values. This created a strong culture that motivated employees to work hard and to achieve the company’s goals.

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