Businesses often conduct research to maximize profits as well as to understand their competitive edge. There are a number of considerations when preparing and conducting research for a business â biases, reviewing credible sources, and ethical considerations. Throughout the research process it is important to recognize and remove personal biases in order to provide a balanced and thorough review. Another important consideration is to review and utilize sources that are reliable and provide objective information. It is also important to think about the ethics of your research. Being honest, respecting the integrity of data, and being objective help to ensure the credibility of research.
Utilizing the Internet, CTU Library, and your textbook, choose 1 example (or use one of those listed below) of unethical research in a business setting, and discuss the following in 400-600 words:
Explain why research might be considered unethical.
Share your research topic and explain ethical considerations when conducting your research.
Examples of unethical business research:
Sample Answer
The Dark Side of Data: Examining Unethical Research in Business
Business research is a powerful tool for understanding market dynamics, optimizing strategies, and enhancing profitability. However, its effectiveness and legitimacy are inextricably linked to ethical conduct. When research veers into unethical territory, it not only compromises the integrity of findings but can also inflict significant harm on individuals, organizations, and society at large. Ethical research demands honesty, transparency, respect for data, and the rigorous removal of personal biases.
Why Research Might Be Considered Unethical
Research becomes unethical when it violates fundamental principles of honesty, respect for participants, transparency, and data integrity. Key reasons include:
- Violation of Informed Consent: This is paramount. Participants must fully understand the nature of the research, its potential risks and benefits, and their right to withdraw at any time, before voluntarily agreeing to participate. Deception, coercion, or lack of clear communication about the research purpose renders consent invalid.
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- Privacy and Confidentiality Breaches: Failing to protect participants’ personal information, sharing identifiable data without permission, or using data in ways not explicitly consented to.
- Harm to Participants: Physical, psychological, emotional, social, or financial harm resulting from participation in the research. This includes undue stress, embarrassment, or exploitation.
- Misrepresentation or Fabrication of Data: Altering, omitting, or inventing data to support a desired outcome. This undermines the objective nature of research and leads to flawed conclusions.
- Plagiarism: Presenting others’ ideas, data, or words as one’s own without proper attribution.
- Conflicts of Interest: When personal or financial interests influence the research design, conduct, or interpretation, leading to biased outcomes.
- Lack of Objectivity and Bias: Failing to minimize researcher bias, allowing preconceived notions or desired outcomes to influence data collection or analysis, thereby compromising the neutrality of the findings.
- Exploitation of Vulnerable Populations: Targeting individuals who may be less able to give informed consent (e.g., children, cognitively impaired individuals, or those in precarious economic situations) and using their vulnerability for research purposes.
Example of Unethical Business Research: The Facebook Emotional Contagion Experiment (2014)
A prominent example of unethical research in a business setting is the Facebook Emotional Contagion Experiment, conducted in 2012 and published in 2014. For one week, Facebook (now Meta) manipulated the news feeds of nearly 700,000 users without their explicit knowledge or consent. One group saw fewer positive posts from their friends, while another saw fewer negative posts. The researchers then analyzed whether these manipulations affected the emotional content of the users’ own posts.
Why this research was considered unethical:
- Lack of Informed Consent: This was the primary ethical violation. Users did not know they were part of an experiment, nor did they consent to having their emotional exposure manipulated for research purposes. While Facebook’s terms of service are broad, they did not explicitly cover this type of psychological experimentation. This undermined user autonomy and trust.
- Potential for Psychological Harm: By manipulating emotional content, the research potentially caused emotional distress to participants, even if the effects were subtle. Reducing positive content could lead to feelings of sadness or negativity, while reducing negative content could lead to a less realistic view of their social world.
- Deception: Users were deceived about the nature of their interaction with the platform during the experiment. They believed they were seeing an organic news feed, not a controlled psychological experiment.
- Data Privacy Concerns (implicitly): While the data was anonymized for publication, the collection and manipulation of such sensitive personal data without explicit consent raised significant privacy alarms about how user data could be used by platforms.
My Research Topic and Ethical Considerations
For the purpose of illustrating ethical considerations, let’s assume my current research topic is:
“The Impact of Gamified Loyalty Programs on Repeat Purchase Behavior in the Online Retail Sector Among Young Adults (Ages 18-30).”
When conducting this research, several ethical considerations would be paramount:
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Informed Consent:
- Explanation: Before any young adult participates in surveys, interviews, or A/B testing related to a gamified loyalty program, they must be fully informed. This means clearly explaining the purpose of the research, how their data will be used, the duration of their participation, and that their involvement is completely voluntary. If the research involves A/B testing a gamified feature on a live platform, participants must be informed that their experience might differ from others for research purposes and be given an opt-out option.
- Specifics: A clear, concise consent form (digital or paper) written in plain language, avoiding jargon. For online surveys, a mandatory consent click-through at the beginning.
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Privacy and Confidentiality:
- Explanation: Data collected (purchase history, engagement metrics, demographic information) must be anonymized or de-identified to protect participants’ privacy. If direct identifiers are collected (e.g., for follow-up interviews), strong data encryption and secure storage protocols are essential. The research results should only be presented in aggregate form, never tracing back to individual participants.
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