The American Marketing Association (AMA) defines marketing as “the activity, set of institutions, and processes for creating, communicating, delivering, and exchanging offerings that have value for customers, clients, partners, and society at large.”
Evaluate the strengths and weaknesses of this definition.
Defend how you would change the definition.
Assess whether the definition is clear, accurate, relevant, and current in today’s organizations and society.
Sample Answer
The American Marketing Association (AMA) defines marketing as “the activity, set of institutions, and processes for creating, communicating, delivering, and exchanging offerings that have value for customers, clients, partners, and society at large.”
This definition is comprehensive and covers the key elements of marketing, including:
- Creating offerings that have value for customers:Â Marketing is about understanding the needs and wants of customers and developing products and services that meet those needs.
- Communicating the value of offerings to customers:Â Marketing is also about communicating the value of offerings to customers in a way that persuades them to buy.
- Delivering offerings to customers:Â Marketing involves delivering offerings to customers in a convenient and timely manner.
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