Social Media Information System

Social Media Information System

Choose one of the scenarios below (A or B) to complete the assignment.

Scenario A

You are the business owner of a local small engine repair shop, and you have been thinking about implementing a knowledge management system for your customer service technicians. You are thinking about this because there are times when some of your technicians know how to fix certain engine problems and others do not. Providing a central knowledge repository could help share troubleshooting and repair knowledge among your technicians.

Scenario B

You are the business owner of a local cleaning service, and you have been thinking about implementing a knowledge management system for your cleaning technicians, especially for those who troubleshoot and solve cleaning problems, such as removing certain carpet and water stains, addressing mold, and selecting the proper tools and products to use for other types of cleaning issues. You are thinking about this because there are times when some of your cleaning technicians know how to properly clean carpets and others do not. Providing a central knowledge repository could help share cleaning knowledge among your cleaning technicians.

After you chose your scenario (A or B), compose a paper that addresses the elements listed below.

Explain the role of knowledge management systems.
Explain what is meant by expert systems.
Explain what is meant by content management systems.
Discuss how the business in the selected scenario could benefit from an expert system and a content management system, and provide two examples for each type of system.
Discuss how the business in the selected scenario could benefit from business intelligence, and provide two examples of these benefits.
Discuss how the business in the selected scenario can use social media to not only obtain information and knowledge but to share it as well, and provide two examples of how the business might use social media information systems.

Sample Solition

 

“Air pollution was defined as the presence in the outdoor and /or indoor atmosphere of one or more contaminants or combinations thereof in such questions and of such duration as maybe or may tend to be injurious to human, plant or animal life, or property or which unreasonably interferes with the comfortable e Social Media Information System njoyment of life or property or the conduct of business” (Wark, K., et al 1998). Attitude is a feeling or opinion about something or someone. Theoretical framework Among the most pressing of today’s environmental issues is the pollution of the air we breathe, that the world is concerning about. There are many countries that are affected and some are being put on. “More than 10 million people in eight different countries are at serious risk for health because they live in the polluted places” (West, 2014). Therefore, it has become a problem which many researchers have been studying and finding the causes as well as the solution. According to the Environmental protection Agency, there are a great number of types of air pollution such as pollution from industries, vehicles, stationary items etc. This shows that air pollution is really a concerning issue that we cannot ignore, and more research about the solution is needed to enhance the understanding of it. Some people have already known about air pollution. Groot (1967) claims that “In the most recently completed study; however, a cross-sample of the whole United States revealed that 48% of all people thought air pollution to be at least a somewhat serious problem for their area of residence.” More importantly, some researchers tend to conduct a research on the attitude of students towards air pollution, which is an attractive factor. The study on students’ attitudes has been carrying out to explore the factors which provoke to find out the solution because they may have studied about environment. “Research has shown that university students who have studied courses specializing in the environment maintain more pro-environmental attitudes than other students” (Meinhold & Malkus 2005). “It was also found that demographic factors such as gender and years of education may have some influence on one’s attitude and pro-environmental behaviors” (Fernandez Rodriguze, & Carrasquier, 2007; Tuncer, Ertepinar, Tekaya, & Carrasquier, 2007). After realizing about this, researchers can go further to identify how university students think about air pollution. Some university students have expressed their concern about air pollution. Al. Rabaani & Al-Mekhlafi (2009) claim that “Air pollution is a problem which has recentl Social Media Information System y become a cause of concern, due to accelerated economic development, an increase in transportation; this may account for students’ increasing concern with the problem.” We have tried to find the other researchers’ finding about the perceptions of university students toward air pollution, the methods to prevent themselves from the negative effects of air pollution and their solutions to solve the problem, but we can find only their perceptions. Conceptual framework The study will focus on only attitudes of university students towards air pollution since we still believe that university students’ perception will lead other university students and people to get involved more in this problem. Meinhold & Malkus (2005) claim that university pupils doing the course related to environment have expressed more reactions toward air pollution than those who do not. Demographic factors such as gender and years of education may make one’s reaction and pro-environmental behaviors vary” (Fernandez Rodriguze, & Carrasquier, 2007; Tuncer, Ertepinar, Teka Social Media Information System ya, & Carrasquier, 2007).The accelerated economic development and the rise of transportation have made air pollution become and increase university’s concern (Al. Rabaani & Al-Mekhlafi, 2009). The research instrument>

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