As a nurse leader or manager, you are responsible for conflict management.
Describe how you would handle a conflict between two nurses on the unit. Include how you would meet with each nurse and how you will document the situation. Is there anyone else you would ask for assistance and how you would identify if the conflict has been resolved or you need to escalate to your supervisor.
To handle a conflict between two nurses on the unit, I would follow these steps:
- Meet with each nurse individually.Â I would meet with each nurse individually to hear their perspective on the conflict. I would listen carefully to their concerns and try to understand their feelings. I would also ask them for any suggestions on how to resolve the conflict.
- Document the situation.Â I would document the situation in the nurses’ medical records. I would document my meetings with each nurse, as well as my understanding of the conflict and the nurses’ suggestions for resolution.
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