You are the nurse executive of Ocracoke Regional Healthcare System. Due to increasing healthcare costs over the past two years, the board and stakeholders have determined the total-patient-care nursing model is no longer sustainable and must be changed. In addition, Joint Commission has just completed their visit. Ocracoke received two recommendations for improvement in two of the most current National Patient Safety Goals found at the link below.
National Patient Safety Goals-The Joint CommissionLinks to an external site.
You must address these recommendations using a new nursing care delivery model. Senior leadership expects to see increased cost savings through the use of this new model and improved outcomes related to two patient safety goals (you may choose any two patient safety goals you want to improve on by the time of the Joint Commission’s revisit in six(6) months.
Sample Answer
Alright, as Nurse Executive of Ocracoke Regional Healthcare System, this is a challenging but crucial situation. Here’s a plan to address the financial sustainability and Joint Commission recommendations:
1. Addressing the Unsustainable Total-Patient-Care Model:
- Assessment and Analysis:
- Conduct a thorough analysis of the current total-patient-care model, identifying specific cost drivers (e.g., overtime, staffing ratios, resource utilization).
- Gather data on patient outcomes, nurse satisfaction, and patient satisfaction.
- Benchmark against other healthcare systems to explore alternative nursing care delivery models.
Full Answer Section
- Proposed Nursing Care Delivery Model: Team Nursing
- Rationale: Team nursing offers a balance between cost-effectiveness and quality care. It allows for a more efficient use of nursing staff while maintaining patient safety.
- Structure:
- A team leader (RN) will coordinate care for a group of patients.
- The team will include other RNs, LPNs/LVNs, and nursing assistants (NAs), each with specific roles and responsibilities.
- Assignments will be based on patient needs and staff competencies.
- Implementation:
- Develop clear roles and responsibilities for each team member.
- Provide comprehensive training on team communication, delegation, and coordination.
- Implement a standardized care planning process.
- Establish regular team meetings for communication and collaboration.
- Carefully consider the ratio of RNs, LPNs, and NAs for each team.
- Cost Savings:
- Reduced overtime through more efficient staffing.
- Optimized use of LPNs/LVNs and NAs for tasks within their scope of practice.
- Decreased length of stay through improved care coordination.
2. Addressing Joint Commission National Patient Safety Goals:
3. Implementation Plan and Timeline:
- Phase 1 (Weeks 1-2):
- Conduct staff training on team nursing and the chosen patient safety goals.
- Develop standardized care plans and protocols.
- Establish team structures and assignments.
- Phase 2 (Weeks 3-12):
- Implement the team nursing model and new patient safety interventions.
- Conduct regular team meetings and performance evaluations.
- Monitor key performance indicators (KPIs) related to cost, patient outcomes, and safety goals.
- Phase 3 (Weeks 13-24):
- Evaluate the effectiveness of the new model and interventions.
- Make necessary adjustments and refinements.
- Prepare for the Joint Commission revisit.
- KPIs:
- HAI rates.
- Medication errors.
- Length of stay.
- Nurse satisfaction.
- Patient satisfaction.
- Cost per patient day.
4. Communication and Stakeholder Engagement:
- Transparency: Communicate the need for change and the rationale behind the new model to all staff.
- Collaboration: Involve staff in the planning and implementation process.
- Feedback: Establish channels for ongoing feedback and address concerns promptly.
- Board and Stakeholder Reports: Provide regular updates on progress and outcomes.
5. Technology and Resources:
- Leverage electronic health records (EHRs) for efficient communication and documentation.
- Utilize technology for medication administration and infection control.
- Ensure adequate staffing and resources to support the new model.
This plan addresses the financial sustainability concerns while prioritizing patient safety and quality care. By implementing team nursing and focusing on the chosen patient safety goals, Ocracoke Regional Healthcare System can achieve improved outcomes and prepare for a successful Joint Commission revisit.
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