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As part of Promoting Interoperability for CMS the push is to have EHR’s and portals for patient’s to get their data quickly. However, it also requires that we provide the patient their records in the manner that they request whether it be electronic, paper, etc. You will always have those patients who are more seasoned in age that have no interest in using a computer or technology so we always have to look at all the avenues that we can provide data in order to meet the needs of all of our patients. How do your facilities look at these types of issues?

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The increasing push for digital health records and patient portals aligns well with the goals of the Promoting Interoperability program. However, it’s essential to acknowledge the diverse needs of patients, especially those who may not be tech-savvy or prefer traditional methods of accessing their health information.

Balancing Digital and Traditional Approaches

To effectively address the needs of all patients, healthcare facilities should implement a hybrid approach that combines both digital and traditional methods. Here are some strategies:

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  1. Patient-Centered Approach:

    • Assess Patient Preferences: Conduct surveys or interviews to understand patients’ preferences for accessing their health information.
    • Tailored Communication: Customize communication strategies based on individual needs and preferences.
    • Clear and Concise Explanations: Provide clear and concise explanations of how to access and understand health information, regardless of the method used.

  2. Robust Patient Portal:

    • User-Friendly Interface: Design an intuitive and user-friendly patient portal that is accessible on various devices.
    • Comprehensive Information: Ensure the portal provides a comprehensive view of the patient’s health information, including medical history, medications, test results, and appointment schedules.
    • Secure Data Sharing: Implement strong security measures to protect patient privacy and confidentiality.

  3. Traditional Methods:

    • Paper Records: Maintain accurate and up-to-date paper records for patients who prefer this format.
    • Printed Summaries: Provide printed summaries of medical records, test results, and treatment plans for patients who request them.
    • In-Person Access: Offer in-person access to medical records for patients who may need assistance or prefer to review their information with a healthcare provider.

  4. Hybrid Approach:

    • Combined Methods: Offer a combination of digital and traditional methods to cater to different patient preferences.
    • Staff Training: Train staff to assist patients with both digital and traditional methods of accessing their health information.

By adopting a patient-centered approach and offering a variety of options, healthcare facilities can ensure that all patients, regardless of their technological proficiency, have access to their health information.

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