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You are the HIM Assistant Director for Plaza Medical Center. One of your duties is to monitor the DNFB and ensure is it maintained below $500,000 at any given point. You have been successful in maintaining the target number for quite some time. However, during the past few months, your numbers have gone up significantly and DNFB is at its highest that it has ever been. During your last revenue cycle meeting, the V.P of Patient Financial Services requested that you identify performance improvement tools which could assist the facility in regaining control of their DNFB. Based on your knowledge of PI tools, identify PI activities that could be used to resolve the issue presented and help the organization get the DNFB back to the target number. Complete a one to two page essay summarizing different performance improvement activities that could be used to resolve the issue in a cost effective manner.