We can work on Emotional intelligence (EI) is a critical skill in the workplace.

Emotional intelligence (EI) is a critical skill in the workplace. In this assessment students will have the
opportunity to demonstrate their understanding of the impact of their own personal EI competencies
using the Genos Model in leadership and decision making by analysing a real-life scenario and providing
recommendations for how these are best handled.
Case Study
You are a manager at a software development company. Your friend Sarah, a project manager, has been
tasked with launching a new product line. She faces an issue with Steven, a middle-aged senior software
engineer who has been struggling with a personal issue that has been affecting his work. He has been
coming in late, missing deadlines, and seems generally disengaged. Sarah has tried to talk to him about it,
but he has been evasive and defensive.
Sarah is ambitious and has an enviable reputation for getting results. She’s never missed a deadline, and
while some find her ruthless, most admire her strength.
Steven has been with the company for a very long time. He was the second employee ever hired by the
company and has been through all the highs and lows that a successful start-up experiences. He has
foregone opportunities to work for other companies (for a much higher salary) because he really
appreciates the culture of the workplace that he has played a significant role in creating.
Sarah has turned to you for guidance and advice.
Specifically, you should:

  1. Summarise the advice you would give to Sarah to enable her to engage with Steven in an emotionally
    intelligent style with direct alignment with, and reference to the Genos Emotional Intelligence Model,
    the appropriate Genos Competencies and specific behaviours identified within the Genos
    competency.
  2. Provide an analysis of your own Genos results. Identify behaviours within Genos competencies that
    are strengths and weaknesses using the Genos ‘traffic light method’. Identify and discuss the
    specific behaviours within your own competencies that would support (strengths) or hinder
    (weaknesses) your approach if you were in Sarah’s situation.
  3. Using the resources and readings provided in this subject, what do you most need to learn or develop
    to enhance your strengths and weaknesses identified in your Genos Emotional Intelligence Survey for
    effective leadership, and how you might go about developing these.
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Sample Answer

 

 

 

Advice to Sarah Using the Genos Model:

Sarah needs to approach Steven with empathy and understanding, focusing on building trust and addressing the underlying issue. Here’s advice aligned with the Genos Model:

  • Understanding Emotions (High):
    • Sarah needs to move beyond her focus on results and genuinely understand Steven’s emotional state.
    • Genos Competency: Understand Self and Others.
    • Specific Behaviors:
      • Encourage active listening, reflecting back what Steven says to ensure understanding.
      • Ask open-ended questions to elicit more information about his personal issues.
      • Recognize and acknowledge Steven’s emotional cues, even if he’s evasive.
  • Expressing Emotions (Moderate/Controlled):
    • While Sarah is known for her assertiveness, she needs to express her concerns in a sensitive and non-confrontational manner.
    • Genos Competency: Expressing Emotions Constructively.
    • Specific Behaviors:
      • Communicate her concerns about Steven’s performance without blaming or accusing.
      • Focus on the impact of his behavior on the team and project, rather than his character.
      • Express empathy and offer support, rather than judgment.

Full Answer Section

 

 

 

 

  • Managing Emotions (High):
    • Sarah needs to manage her own frustration and impatience, recognizing that Steven’s behavior is likely due to personal struggles.
    • Genos Competency: Managing Emotions.
    • Specific Behaviors:
      • Practice self-regulation to avoid reacting impulsively or emotionally.
      • Take a step back and consider the situation from Steven’s perspective.
      • Maintain a calm and composed demeanor during the conversation.
  • Using Emotions (Moderate to High):
    • Sarah can use emotional intelligence to motivate Steven, and help him to re-engage with the team.
    • Genos Competency: Using Emotions.
    • Specific Behaviors:
      • Remind Steven of his past contributions and value to the company.
      • Highlight the importance of his expertise to the project’s success.
      • Offer flexible work arrangements or other support to help him manage his personal issues.

2. Analysis of My Own Genos Results (Hypothetical Example):

Let’s assume the following hypothetical Genos results:

  • Strengths (Green):
    • Understand Self and Others: High (Excellent empathy and understanding of others’ perspectives).
    • Expressing Emotions Constructively: Moderate to High (Able to express emotions in a balanced and appropriate manner).
  • Weaknesses (Red/Amber):
    • Managing Emotions: Amber (Sometimes struggle to manage frustration in high-pressure situations).
    • Using Emotions: Amber (Can sometimes struggle to motivate others in difficult situations).

Impact on Sarah’s Situation:

  • Strengths:
    • My ability to understand Steven’s perspective would allow me to build rapport and create a safe space for him to open up.
    • My ability to express emotions in a constructive way would allow me to communicate Sarah’s concerns without alienating Steven.
  • Weaknesses:
    • My potential difficulty in managing frustration could lead me to react impulsively if Steven remains evasive.
    • My struggle to motivate others in difficult situations could hinder my ability to help Steven re-engage with the team.

3. Enhancing EI Competencies:

To enhance my EI competencies for effective leadership, I would focus on the following:

  • Managing Emotions:
    • Learning/Development: Mindfulness and meditation practices to improve self-regulation. Cognitive behavioral therapy (CBT) techniques to manage negative thought patterns.
    • How: Regular mindfulness exercises, seeking feedback from trusted colleagues, and practicing CBT techniques in real-life situations.
  • Using Emotions:
    • Learning/Development: Training in motivational interviewing and coaching techniques. Studying successful leaders and their motivational strategies.
    • How: Practicing motivational techniques in one-on-one conversations, seeking mentorship from experienced leaders, and actively seeking opportunities to lead and motivate teams.
  • Further actions:
    • I would seek out 360 degree feedback, to gain a wider understanding of how my actions are percieved by others.
    • I would continue to study emotional intelligence, and to learn from the experiences of others.

By focusing on these areas, I can enhance my EI competencies and become a more effective leader.

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