Explore customer loyalty in real-life application with Wegmanâs case study. Read about Wegmanâs by visiting the companyâs website at: https://www.wegmans.com/service.html
Answer the following questions using these resources: Wegmanâs website, Chapter 1 course textbook, and your own independent online research.
1.After reading about and researching the company, would you describe yourself as a promoter of Wegmans â someone who would willingly recommend it to friends? Explain why or why not.
2.What challenges do you think Wegmans will face in the future regarding customer loyalty? How must it apply core competencies to remain successful?
- How could you apply the ideas in this chapter to build/improve customer loyalty at Wegmans?
Sample Solution
1. Chairman NHA (Chairman) 2. IG NHA & NP 3. Additional Secretary Finance 4. Member or additional Secrete P & D 5. Joined secretary Ministry of Communication 6. Senior Chief NTRC 7. VP Nespak 8. Member Finance NHA 9. Member Planning NHA The National Highway Council derives its powers under section 6 of NHA Act and its functions include laying down National policies and guidelines that are to be followed by NHA. It also approves the annual budget and has the power to control, direct and regulate the affairs of NHA. In addition to that, it reviews and reappraises various projects and also approves the 5 year plans and perspective plans of NHA. The Executive Board derives its Powers under section 8 of NHA Act and its main functions are to consider and approve proposals, schemes and projects exceeding Rs. 50 million but not exceeding Rs. 100 million and it also considers and recommends to CDWP and ECNEC proposals, schemes and projects exceeding Rs. 100 million. In addition to that, it also reviews NHAâs progress reports and approves various projects to be funded through toll and other receipts. It is estimated that 95% freight traffic and 90% of passenger traffic, takes place through roads, while 5% of Goods traffic is through rails and 10% passenger traffic is through rail and air. The total road network in Pakistan is 260,000 km out of which NHA controls 12,131 km which is only 4% of the total roads, but carries 80% of commercial traffic. He also deliberated upon NHAâs current and future programs, which included regional connectivity as well as linkages with Gawadar. Its programs also include High speed North-South economic corridor and consolidation & up gradation of existing assets. In additi>
1. Chairman NHA (Chairman) 2. IG NHA & NP 3. Additional Secretary Finance 4. Member or additional Secrete P & D 5. Joined secretary Ministry of Communication 6. Senior Chief NTRC 7. VP Nespak 8. Member Finance NHA 9. Member Planning NHA The National Highway Council derives its powers under section 6 of NHA Act and its functions include laying down National policies and guidelines that are to be followed by NHA. It also approves the annual budget and has the power to control, direct and regulate the affairs of NHA. In addition to that, it reviews and reappraises various projects and also approves the 5 year plans and perspective plans of NHA. The Executive Board derives its Powers under section 8 of NHA Act and its main functions are to consider and approve proposals, schemes and projects exceeding Rs. 50 million but not exceeding Rs. 100 million and it also considers and recommends to CDWP and ECNEC proposals, schemes and projects exceeding Rs. 100 million. In addition to that, it also reviews NHAâs progress reports and approves various projects to be funded through toll and other receipts. It is estimated that 95% freight traffic and 90% of passenger traffic, takes place through roads, while 5% of Goods traffic is through rails and 10% passenger traffic is through rail and air. The total road network in Pakistan is 260,000 km out of which NHA controls 12,131 km which is only 4% of the total roads, but carries 80% of commercial traffic. He also deliberated upon NHAâs current and future programs, which included regional connectivity as well as linkages with Gawadar. Its programs also include High speed North-South economic corridor and consolidation & up gradation of existing assets. In additi>