Crisis Case: Taco Bell’s 2006 E.coli outbreak
submit a five page doubled spaced paper, written in your own words.
Your case studies are all from several years ago, probably before the organizations were aware of the benefits of applying theory to their communications practices. But as we have discussed in class, they often followed theory unknowingly, and we can track which theories likely were in play.
Write this paper as if I have no knowledge of your case. Summarize the case, stating what happened, how it happened, to whom it happened, why it happened, and who said what to whom. What are the crisis communications aspects and implications of the case? Give as much detail as you feel you need, but be sure to give enough detail (about 2 pages).
After you have summarized the case, please address the following in your paper (about 3 pages):
• Based on the evidence you have found, what specific communications theory (or theories) did your organization follow—either knowingly or unknowingly—
• Before the crisis?
o Please be very specific in your discussion of the theories, first defining them and then covering how they applied to the case.
• What about during the crisis?
o Please be very specific in your discussion of the theory or theories. First give brief definitions if they’re different from previously mentioned theories, and then discuss how they were applied.
• After the crisis?
o Please be very specific in your discussion of the theory. First give brief definitions if they’re different from previously mentioned theories, and then discuss how they were applied
• Whether the organization actually applied theory—either knowingly or unknowingly— what theory or theories may have enhanced the recovery process?
o Again, please be very specific. Define the theory if it’s different from the theories previously discussed and discuss how it could have helped the organization.
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