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Red Clay Renovations is an internationally recognized, awarding winning firm that specializes in the renovation and rehabilitation of residential buildings and dwellings. The company specializes in updating homes using “smart home” and “Internet of Things” technologies while maintaining period correct architectural characteristics. Please refer to the company profile (file posted in Week 1 > Content > CSIA 413 Red Clay Renovations Company Profile.docx) for additional background information and information about the company’s operating environment.
Policy Issue & Plan of Action
The company has grown substantially over the past few years. The current Employee Handbook was created from a set of templates purchased from a business services firm. The policies in the handbook were reviewed by the company’s attorney at the time of purchase. The attorney raised no objections at that time. During a recent legal review, the company’s corporate counsel advised that the company update the Employee Handbook to better address its current operating environment. The Chief Executive Officer has tasked the Chief of Staff to oversee the handbook updates including obtaining all necessary approvals from the Corporate Governance Board.
The Chief of Staff met with the full IT Governance Board to discuss the required policy updates. (The IT Governance Board is responsible for providing oversight for all IT matters within the company). The outcome of that meeting was an agreement that the CISO and CISO staff will update and/or create IT related policies for the employee handbook. These policies include:
• Acceptable Use Policy for Information Technology
• Work From Home Policy
• Digital Media Sanitization, Reuse, & Destruction Policy

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As the CISO for Red Clay Renovations, tasked by the Chief of Staff and the IT Governance Board, my team and I will develop and update the specified IT-related policies for the Employee Handbook. Our primary goal is to create clear, enforceable policies that protect company assets, client data, and intellectual property, ensure compliance with relevant regulations, and support our growing, internationally recognized operations, especially given our specialization in smart home and IoT technologies.

Here’s an outline of our approach for each policy:


1. Acceptable Use Policy for Information Technology

This policy will define the acceptable and prohibited uses of all Red Clay Renovations’ information technology resources. Its purpose is to ensure the security, integrity, and availability of our systems and data, promote productivity, and protect the company from legal and reputational risks. Given our work with sensitive client architectural plans, IoT configurations, and proprietary renovation techniques, rigorous control over IT resource use is paramount.

Key Elements to be Included:

  • Scope: Clearly define what constitutes “company IT resources” (e.g., computers, networks, software, email, internet access, mobile devices, company-owned IoT devices, cloud services).
  • Authorized Use: Outline the primary purpose of IT resources – for legitimate company business. Allowances for incidental personal use will be defined, emphasizing that business use takes precedence.
  • Prohibited Use:
    • Illegal Activities: Explicitly forbid any unlawful activities, including copyright infringement, downloading illegal content, or harassment.
    • Malicious Activities: Prohibit hacking, distribution of malware, denial-of-service attacks, or any attempt to bypass security controls.

Full Answer Section

 

 

 

 

 

    • Unauthorized Software/Hardware: Restrict the installation of unapproved software or connection of unauthorized hardware, especially important for securing specialized design tools and IoT development environments.
    • Data Handling: Mandate secure handling of client and company data, prohibiting unauthorized sharing, modification, or access. This is critical for sensitive client home designs and smart device configurations.
    • Network Security: Prohibit actions that degrade network performance or security, such as unauthorized network scanning or attempts to circumvent firewalls.
    • Inappropriate Content: Prohibit access to or distribution of offensive or inappropriate content.
  • Privacy Expectations: Clearly state that company IT resources are subject to monitoring and that employees should have no expectation of privacy when using company systems.
  • Reporting Requirements: Mandate employees to report any suspected security incidents, policy violations, or unusual activity.
  • Consequences of Violation: Outline disciplinary actions, up to and including termination of employment and legal action.

2. Work From Home Policy

This policy will establish clear guidelines for employees approved to work remotely, ensuring that Red Clay Renovations maintains operational efficiency, data security, and compliance, regardless of an employee’s physical location. As an internationally recognized firm, enabling secure and effective remote work is crucial for attracting and retaining talent and supporting distributed teams.

Key Elements to be Included:

  • Eligibility and Approval Process: Define criteria for remote work eligibility (e.g., job function suitability, performance history) and the formal approval process required.
  • Work Environment Requirements: Stipulate requirements for a safe, secure, and productive remote workspace (e.g., dedicated work area, ergonomic considerations, reliable internet connection).
  • Company Equipment Provision and Use: Specify whether company-owned equipment (laptops, monitors, phones) will be provided, guidelines for its use, maintenance, and return. Prohibit the use of personal devices for company-sensitive work without explicit approval and security measures.
  • Data Security and Privacy:
    • Network Security: Mandate the use of company-provided Virtual Private Network (VPN) for all access to internal systems and sensitive data.
    • Physical Security: Requirements for physically securing company equipment and sensitive documents in the home environment.
    • Data Handling: Prohibit storing sensitive company or client data on unauthorized personal devices or cloud services. Emphasize adherence to data encryption standards.
    • Confidentiality: Reinforce the importance of maintaining client privacy and confidentiality in a home setting.
  • Communication and Availability: Establish expectations for responsiveness, participation in virtual meetings, and regular communication with supervisors and team members.
  • Reporting Incidents: Clear procedures for reporting IT security incidents, equipment malfunctions, or other issues from a remote location.
  • Expenses: Clarify responsibility for home office expenses (e.g., internet, utilities).
  • Policy Review: Define the frequency of policy review and potential adjustments.

3. Digital Media Sanitization, Reuse, & Destruction Policy

This policy will outline the mandatory procedures for securely sanitizing, reusing, and destroying digital media storage devices. Its purpose is to prevent unauthorized access to sensitive company and client data (e.g., renovation blueprints, IoT configurations, client personal information, financial records) when digital media are repurposed, disposed of, or reach end-of-life. This protects Red Clay Renovations from data breaches, intellectual property theft, and non-compliance with privacy regulations.

Key Elements to be Included:

  • Scope and Definitions:
    • Scope: Specify all types of digital media covered (e.g., hard drives (HDDs/SSDs) from laptops, desktops, servers; USB drives, external HDDs, mobile devices, optical media (CDs/DVDs), backup tapes, network-attached storage (NAS), and potentially IoT device storage if applicable to RCR’s development/testing).
    • Definitions: Clearly define “sanitization” (rendering data unrecoverable by specified methods but allowing reuse), “destruction” (rendering media unusable for data recovery and reuse), and “data remanence.”
  • Data Classification: Refer to the company’s data classification scheme (if available) to determine the appropriate sanitization/destruction method based on data sensitivity.
  • Authorized Methods and Standards:
    • Sanitization (for Reuse): Specify approved software-based wiping standards (e.g., NIST SP 800-88 Rev. 1 Guidelines for Media Sanitization, DoD 5220.22-M) for different media types (e.g., multiple overwrite passes for HDDs, secure erase commands for SSDs).
    • Destruction (when reuse is not possible or desirable): Outline methods like degaussing (for magnetic media), shredding (for physical destruction of drives, USBs), incineration, or pulverization. Specify acceptable vendors if external services are used.
  • Process and Responsibilities:
    • Inventory and Tracking: Requirement to maintain records of all digital media being sanitized or destroyed.
    • Chain of Custody: Procedures for secure transport and handling of media from collection to final disposition.
    • Approval Process: Define who must approve media disposition requests.
    • Verification: Procedures to verify that sanitization or destruction has been successfully completed.
  • Reporting and Documentation: Mandate detailed record-keeping, including media type, serial number, date of disposition, method used, and responsible personnel, to ensure an audit trail.
  • Compliance: Emphasize compliance with relevant data privacy regulations (e.g., GDPR, CCPA, or other international/local regulations relevant to Red Clay Renovations’ international operations) and industry best practices.
  • Consequences of Non-Compliance: Outline disciplinary actions for policy violations.

These policies will be drafted with legal counsel review, then submitted to the Corporate Governance Board for their necessary approvals, ensuring they are robust, legally sound, and tailored to Red Clay Renovations’ unique operational environment and continued growth.

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