1- Advise the Airline on how they can improve their quality. You need to first identify the quality dimensions for an airline. The quality dimensions for services are (Time, completeness, courtesy, consistency, accessibility and convenience, accuracy and responsiveness)
2- Identify the type of each quality dimension you list. For example, is it considered a value-added quality, proportional quality, reverse quality, expected quality or indifferent quality?
Quality Dimensions Quality Type
(is it considered a value-added quality, proportional quality, reverse quality, expected quality or indifferent quality?)
Time
Completeness
Courtesy
Consistency
Accessibility and Convenience
Accuracy
Responsiveness
3- Identify at least 3 Quality Control Points and the related Quality Checkpoints.
4- Provide examples of Prevention Costs, Appraisal Costs, Internal Failure costs and External failure costs that the British United Airline should know about them. At least one example of each type should be provided.
Name of the airline is totally fictional and any resemblance to a current or a previous organization is purely coincidental.
Sample Solution
The US National Institute of Disorders and Stroke have found there to be five key phases in a nights sleep, which go from light to deep to REM sleep. This cycle then repeats itself multiple times throughout the night. REM phase, the last phase of sleep, is where rapid eye movement, dreaming, bodily movement and faster pulse/breathing occurs. Experts believe that REM sleep triggers parts of the brain critical to learning and healthy development in children. The new research that has taken place surrounding the importance of REM sleep stemmed from the idea that key arousal hormones such as serotonin, adrenaline and dopamine are inactive during REM sleep. Serotonin in the brain regulates anxiety, happiness, and mood. Low levels of it have been associated with depression. Adrenalineâs main purpose is to prepare the body for the âfight or flightâ response in times of stress. It does this by increasing the heart rate, increasing blood pressure and expanding the air passages of the lungs. In studies recently done by Rick Wassing, this indicates that the emotional impact of memories is only resolved and processed during REM sleep, as this is when your bodies important mood inducing hormones (Serotonin and Adrenaline) take a break. Rick Wassingâs study Rick Wassingâs * study overall pointed to REM sleep being the most likely candidate involved in the regulation of emotions. Restless REM sleep could therefore interfere with these overnight coping mechanisms put in place surrounding emotional distress, therefore leading to a build up of mental trauma, and a mental health issue forming, like depression, anxiety or PTSD. The Dutch also conducted a two-part stud to explore how REM sleep is important for emotional regulation. The lab monitored part included 19 women and 13 men (average age of 36)- half of whom had no previous sleep problems and the other half who were sufferers of insomnia. This group took part in two nights of monitored sleep, where their brain electrical activity was recorded, via use of electroencephalography. They all then proceede>
The US National Institute of Disorders and Stroke have found there to be five key phases in a nights sleep, which go from light to deep to REM sleep. This cycle then repeats itself multiple times throughout the night. REM phase, the last phase of sleep, is where rapid eye movement, dreaming, bodily movement and faster pulse/breathing occurs. Experts believe that REM sleep triggers parts of the brain critical to learning and healthy development in children. The new research that has taken place surrounding the importance of REM sleep stemmed from the idea that key arousal hormones such as serotonin, adrenaline and dopamine are inactive during REM sleep. Serotonin in the brain regulates anxiety, happiness, and mood. Low levels of it have been associated with depression. Adrenalineâs main purpose is to prepare the body for the âfight or flightâ response in times of stress. It does this by increasing the heart rate, increasing blood pressure and expanding the air passages of the lungs. In studies recently done by Rick Wassing, this indicates that the emotional impact of memories is only resolved and processed during REM sleep, as this is when your bodies important mood inducing hormones (Serotonin and Adrenaline) take a break. Rick Wassingâs study Rick Wassingâs * study overall pointed to REM sleep being the most likely candidate involved in the regulation of emotions. Restless REM sleep could therefore interfere with these overnight coping mechanisms put in place surrounding emotional distress, therefore leading to a build up of mental trauma, and a mental health issue forming, like depression, anxiety or PTSD. The Dutch also conducted a two-part stud to explore how REM sleep is important for emotional regulation. The lab monitored part included 19 women and 13 men (average age of 36)- half of whom had no previous sleep problems and the other half who were sufferers of insomnia. This group took part in two nights of monitored sleep, where their brain electrical activity was recorded, via use of electroencephalography. They all then proceede>
