Full Answer Section

• Potential for Harm:
  • The post could expose the client to ridicule, embarrassment, or other forms of harm, depending on the client’s circumstances and the reactions of others.
  • It also demonstrates a lack of respect for the client.
• Violation of Professional Codes:
  • NASW Code of Ethics:
    • Standard 1.07 (Privacy and Confidentiality): Social workers should protect the confidentiality of all information obtained in the course of professional service, except for compelling professional reasons.  

    • Standard 1.06 (Conflicts of Interest): Social workers should be alert to and avoid conflicts of interest that interfere with the exercise of professional discretion and impartial judgment.  

    • Standard 4.07 (Privacy and Confidentiality) when dealing with digital and electronic media.  

  • State Licensing boards, and agency policy would also have rules that were broken.

Agency Supervisor Response:

If I were the agency supervisor, I would address this situation immediately and directly:

1. Private Meeting:
   • I would schedule a private meeting with the learner to discuss the incident.
2. Explain the Breach:
   • I would explain the specific ways in which the learner’s actions violated client confidentiality and professional boundaries.
   • I would emphasize the potential harm to the client and the agency’s reputation.
3. Review Ethical Standards:
   • I would review the relevant sections of the NASW Code of Ethics and agency policies regarding confidentiality and social media use.
4. Require Immediate Action:
   • I would require the learner to immediately remove the post from Facebook and any other social media platforms.
5. Provide Education:
   • I would provide additional training on professional boundaries, client confidentiality, and appropriate use of social media in social work practice.
6. Document the Incident:
   • I would document the incident and the actions taken in the learner’s file.
7. Consequences:
   • Depending on the severity, and agency policy, further action may need to be taken. This could include suspension, or termination of the field placement.
8. Reflection:
   • I would ask the student to write a reflection paper, on what they learned, and how they will change their behavior.

Scenario: Social Work and Social Media Intersection

• Scenario: A social worker manages a Facebook page for a local community center that provides resources for homeless individuals. They post information about available services, upcoming events, and success stories (with client consent and anonymized). One day, a former client posts a comment on the page, publicly sharing their personal struggles with addiction and asking for help.
• Appropriateness: The initial use of social media by the social worker is appropriate. It effectively disseminates information and connects with the community. However, the client’s public disclosure raises ethical concerns.
• How I know:
  • The social worker’s posts are professional, informative, and respectful of client confidentiality.
  • The client’s public comment, while a cry for help, potentially violates their own privacy.
  • The Social worker should respond to the client privately, and offer them assistance.

Reading Reflection:

One concept from the readings that resonated with me is the importance of “digital literacy” in social work practice. As our society becomes increasingly reliant on technology and social media, social workers must develop the skills and knowledge to navigate these platforms ethically and effectively. This includes understanding the potential risks and benefits of social media, maintaining professional boundaries online, and protecting client confidentiality in digital spaces.

In the future, I will use this information by:

• Staying up-to-date on the latest ethical guidelines and best practices for social media use.
• Educating clients about the risks and benefits of social media.
• Using social media to advocate for social justice and promote community awareness.
• Being very aware of my own social media presence, and how it may effect my professional life.