12 MCQ’s Answers

Posted on June 27, 2018 Updated on June 27, 2018

Question 1

Another name for a task force is a(n) ___________.

 

informal group

 

interest group

 

ad hoc committee

 

virtual group

 

friendship group

Question 2

The person who wishes to share information with someone else is known as the __________.

 

encoder

 

messenger

 

noise

 

receiver

 

sender

Question 3

The paths along which information flows within the organization are called __________.

 

noise

 

communication networks

 

filtering paths

 

information richness

 

jargon

Question 4

Two parties in conflict attempt to resolve it by allocating resources to one another. This is known as __________.

 

benchmarking

 

superordinate goals

 

negotiation

 

lose-lose negotiation

Question 5

An assembly line of workers in a Ford Motor Co. factory that produces Ford Explorers is said to have:

 

pooled task   interdependence.

 

a virtual team format.

 

synergy.

 

reciprocal task interdependence.

 

sequential task interdependence.

Question 6

Managers who ____________ are likely to see their ___________.

 

decrease uncertainty; power decrease

 

decrease uncertainty;   power increase

 

increase uncertainty; power increase

 

decrease their power;   uncertainty increase

 

increase their power;   uncertainty increase.

Question 7

A marketing manager who is a member of a task force for new product development is supposed to represent the marketing department as a member of this group. This activity is called the marketing manager’s __________.

 

virtual team effort

 

group role

 

synergy

 

interest group

 

command group

Question 8

A manager conducts a meeting in such a way that he or she has a strong influence on the alternatives for a decision that are discussed in the meeting. This is known as:

 

forming alliances.

 

being in a central position.

 

controlling the agenda.

 

relying on objective information.

 

generating resources.

Question 9

A department store attempts to gain a competitive advantage by empowering its salespeople in the cosmetics department to communicate the needs of its customers to management. As a result, management can be more responsive to these needs. This strategy is focusing primarily on which aspect of the organization?

 

Quality

 

Efficiency

 

Innovation

 

Customer responsiveness

Question 10

In XYZ Corporation, production managers are evaluated for their success in driving costs down, while marketing managers are evaluated on the basis of customer satisfaction. The conflict that occurs when overtime hours are needed in order to deliver the product at the time promised by the marketing department is based on __________.

 

scarce resources

 

incompatible reward   systems

 

top-down change

 

benchmarking

 

overlapping authority

 

Question 11

Social loafing can be a very detrimental practice to the effectiveness of an organization. Explain what is meant by this concept, and discuss three specific steps that managers can take to reduce or to eliminate this undesirable work behavior.

 

Question 12

Discuss what is meant by the concept of “groupware,” and explain the conditions within the organization that are necessary for this to be an effective communication medium for the organization.