With the push by many to increase wages… organizations are more and more utilizing a labor/capital substitution.
First, what is labor-capital substitution?
Why is it so popular?
What are the downsides?
Which industries is it more likely to be used in?
Which industries would not be a good fit?
What problems/issues does a diverse group of individuals (whether employees or customers) present to managers?
What are some effective ways of managing a diverse group of individuals?
Ultimately, why is it good for those we interact with to be diverse?
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