With the push by many to increase wages… organizations are more and more utilizing a labor/capital substitution.

First, what is labor-capital substitution?

Why is it so popular?

What are the downsides?

Which industries is it more likely to be used in?

Which industries would not be a good fit?

What problems/issues does a diverse group of individuals (whether employees or customers) present to managers?

What are some effective ways of managing a diverse group of individuals?

Ultimately, why is it good for those we interact with to be diverse?

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