Lesson 1: Effective leadership is critical to overcoming a crisis.
Who should be in charge during a crisis?
Chapter 7: LEADERSHIP
Lesson 2: Leaders should be visible during a crisis.
Why are they frequently invisible?
Chapter 7: LEADERSHIP
Lesson 3: Leaders should work to develop a positive company reputation during normal times to build a reservoir of goodwill.
Do you think many CEOs do this? Why or why not?
Chapter 7: LEADERSHIP
Lesson 4: Leaders should be open and honest following a crisis.
Why do so many say, “No comment!”
Chapter 7: LEADERSHIP
Lesson 5: Leaders who manage crises successfully may create opportunities for renewal.
What does “managing crises successfully” look like?
Chapter 7: LEADERSHIP
6. Leaders should cooperate with stakeholders during a crisis and should work to build consensus.
What if your stakeholders want to kill you?
Chapter 7: LEADERSHIP
7. Poor leadership, including denials, cover-ups, or lack of response, can make a crisis much worse.
Why? Give an example.
Chapter 7: LEADERSHIP
Lesson 8: Leaders must adapt their leadership styles and contingencies during crises.
Can anybody be a leader or is it just management?
Chapter 7: LEADERSHIP
Lesson 9: A virtuous response to a crisis by the organization’s leaders may be the most effective in generating support and renewal.
Should you grovel?
Chapter 7: LEADERSHIP
Lesson 10: Leaders have specific communication obligations for managing and learning from crises.
What are they?

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