Interview your mentor to gather information about your mentor’s organization (works at Sprint as a Supervisor in a Call Center), the department your mentor works in (Retention is the department), and her job description (coaching and developing agents, there is about 15 agents on a team).

Write a plan that may be applied to your mentor’s department and that would increase your Learning Team members’ motivation, satisfaction, and performance based on their personal profiles, as if they were employees of that department.

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