Business information and communication flow
Produce a formal report in which you provide a critical evaluation of the role of ERP and CRM systems in an organisation of your choice .

Describe the role played by wireless networks and other types of networks in involving different parts of the organisation, or other organisations.
Outline and critically discuss the business functions performed by the ERP and CRM systems, the flow of data and information in the ERP and CRM systems.
Evaluate how management, and other users, can use the information from these systems both tactically and strategically and state what form the information may take, and address issues with mobile devices and BYOD.
State your conclusions, and make appropriate recommendations.

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