Making total cost calculations.

1. Compare and contrast the IT scorecard and dashboard approaches. Which, if any, would be most useful to you, as a general manager? Please explain.

2. Total Cost of Ownership (TCO) is one way to account for costs associated with a specific infrastructure. This method does not include additional costs such as disposal costs—the cost to get rid of the system when it is no longer of use. What other additional costs might be of importance in making total cost calculations?
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