Hospitality Management

the general manager of a hotel and casino in Mesquite, Nevada. You are shocked to read a letter in a local newspaper from a disgruntled guest, complaining about the food and service during a recent trip. You need to respond to publicized criticisms in some way.
ASSIGNMENT: Please answer the three questions below.
1. What audiences will you need to consider in your response?
2. What medium or media should you choose?
3. If the letter had been published in a travel publication widely read by travel agents, how might your course of action have differed?

This class is Hospitality Career Development. Please based on the environment what teacher required to answer these three questions, each answered three to four sentences.