Topic: Quality management of E-services

The purpose of this Assessment is to be able to research and individually explore a topic relating to Quality Management and Customer Service by engaging in an in depth literature review of the selected topic.

Please include the following order:
Table of content
Introduction
E-service Quality management framework
E-service Quality management 4 elements
E-service Quality management metrics
Literature review ( 600-800 words)
Add some more if you find something else related
Conclusion
Recommendation
Reference ( 8 – 10 References)
Appendices

Paper success requirement:
1. Understanding: the report should demonstrate an understanding of the chosen topic.
2. Substantiation: the report should be underpinned by an in depth literature review.
3. Insight: the work must demonstrate critical evaluation and insight into the chosen topic.

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