Customer Relations in Social Media

Customer Relations in Social Media

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How do organizations establish and maintain good customer relations in social media? Please provide examples.

In your paper, you should use reference from : Qualman, E. (2013). Socialnomics: how social media transforms the way we live and do business (2nd ed.). Hoboken, NJ: John, Wiley & Sons. ISBN-13: 9781118232651 and others.

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