Read the following scenarios:
•In 1979, the Three Mile Island nuclear reactor malfunctioned, releasing radiation into the environment. There were no
immediate deaths or injuries resulting from the incident; however, the accident drew much media attention and created
concerns in the local area and beyond. The major forms of communication used to report these events were the three major
television networks and local radio stations.
•In 2005, Hurricane Katrina devastated the New Orleans area and immersed a significant part of the city in water. Local
citizens and their families were affected. In contrast to the Three Mile Island incident, newer communication technologies,
such as the Internet, were used to disseminate information.
Imagine you are the director of a regional emergency management office. You begin receiving official reports that the public
water supplies of several towns in the area have become contaminated with a lifethreatening
biological agent. Contingency
plans must be addressed within the organization and with the public without creating a panic.
Write a 1,400to
paper on essential communication in a community crisis situation described in the scenarios.
Include the following in your paper:
•The individuals or groups that will be communicating inside and outside the organization during this crisis situation
•Potential advantages and challenges associated with communicating within the organization and with the public and private
sectors during this crisis situation
•Differences in communication processes used in crisis situations, including what you learned from the situations in the
scenario and how you might incorporate that knowledge to improve health care communication strategies
•Appropriate technology, such as social media, affecting communication during the crisis situation and how these
technologies may be used to enhance communication
•How technology might be used differently now than it was during the crisis situations described in the scenarios
•Media opportunities during this management crisis
Cite a minimum of 3 sources, one from the University Library and another from the course textbooks or Electronic Reserve
Readings, to support your position.
Format your paper according to APA guidelines.
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