Business Analysis and Systems Recommendation

Name

Information

 

Introduction

Business Analysis (BA) is a research discipline that finds out the business requirements and determines the possible solutions to the business challenges which are currently faced (Palepu, & Healy, 2013). The commonly offered solutions may include software systems development component. Also, the organizational change and process improvement can be possible solutions depending on the business problems. On the other hand systems recommendation (SR) is a subclass of data filtering system which seeks to predict the preference which a user will give to a given item (Zhao, et.al (2013). In MTC, business needs a BA&SR analysis to address the challenges which are currently affecting HR.  To find the best strategy and the way forward for MTC a thorough analysis will be done on their business strategy to find out how the strategic use of technology can be used to support the firm’s strategies and decision-making process. Furthermore, the complied reported will have an analysis of the business process, the requirement and the system recommendation on regard to the hiring process.

Strategic use of Technology

Business strategy-MTC’s business strategy is to offer excellence consulting services and references to its clients by hiring the top talent and remaining abreast of the fresh business methods and technology or come up with new concepts of their own of running the business. The manual hiring process which MTC uses has a high chance of interfering with achieving the above strategy. This is because the manual hiring process will have the challenge of attracting the best candidates, building data-driven hiring and also attracting the qualified recruits. If the hiring process is improved, the firm MTC will be able to achieve its business strategy since it have the best workforce which is highly qualified and talented and very productive. This will make it easy to achieve the MTC’s intended strategy. The system supports the strategy by helping to have definable objectives and goals. Systems, strategically improve the integration or the business strategy. For example in the MTC case, the system can assist MTC to come up with definable goals that are realistic. Also, the system can help MTC strategically plan how to get the75 needed employees.

Competitive analysis-MTC is currently operating in a very competitive environment. The firm faces competition from huge firms like Booz Allen Hamilton (BAH), Hewlett-Packard (HP), and Science Applications International Corporation (SAIC). Also, the firm faces competition from numerous small firms that have some various customers in the market. All the above firms make the operations make the market to be very competitive for MTC. The hiring system can be used to increase MTC”s competitive advantage. This is through recruiting the best top talent young workers in the market. The talented workforce will make MTC serve to be of top quality than those of competitors hence giving the firm an upper hand in the market. The information included in the MTC hiring system to improve competitive advantage is information concerning employee growth, and better workers incentive based on awarding the best performers.

Strategic objectives– The strategic goals of MTC are to win more contracts in IT consulting, come with cadre consultants and emphasize on remote research and analysis to MTC teas on-site in U.S, increase its ability to provide the best quality consultants to give contracts which serve the client best and make MTC to be very competitive in the marketplace by making its reputation go up for having the best skilled IT consultants.

The following table indicates the MTC objectives which will be achieved with the use of a new hiring system.

Strategic goal
objective
Explanation

Increase MTC Business

Development by winning new

contracts in the areas of IT

Consulting

Come up with a highly competitive strategy with the ability to win more than 5 contracts a month.
The new hiring process will come to provide highly qualified workers who will come up with competitive strategies.

Highly potential candidates will be required

Continue to increase MTC’s

ability to quickly provide high

quality consultants to awarded

contracts to best serve the

clients’ needs

To achieve improved customer service which will be tailored to meet their specifications
Hiring system look for candidates with high qualities of customer service.

Knowledgeable candidates with the IT consulting to be identified by the new hiring system

Increase MTC’s competitive

the advantage in the IT consulting

marketplace by increasing its

reputation for having IT

consultants who are highly

skilled in leading-edge

technologies and innovative

solutions for its clients

To provide quality serves in IT consulting and grow MTC to be the number one firm in offering IT consultant services.
Hiring highly focused individuals.

Encouraging workers to deliver more through motivation

Business Analysis and Systems Recommendation

Decision making

The table below represents the decisions which are the MTC’s management level will make based on the information provided by the system

 

Role
Level as defined in Course Content Reading
Example of Possible Decision Supported by Hiring System
Example of Information the Hiring System Could Provide to Support Your Example Decision

Senior/Executive Managers

(Decisions made by the CEO and the CFO at MTC supported by the hiring system.)

CEO to introduce quality team in MTC
Improve quality
Hiring system provides information that candidates should know the importance of quality

Middle Managers

(Decisions made by the Director of HR and the Manager of Recruiting supported by the hiring system.)

More supervision need
Improve efficiency
Hiring systems emphasizes on process control

Operational Managers

(Decisions made by the line managers in the organization who are hiring for their projects supported by the hiring system.)

Qualified workers needed
To facilitate service delivery
The hiring system provides information about why workers are needed to facilitate service delivery.

Stage 2: process analysis

MTC Hiring process

The below table represents  As Is process of hiring form step one to step twelve and how system can be used to improve the hiring process.

As-Is Process

Part 1

Responsible MTC position

Part 1

To be Process-How the system will support and improve the hiring process (part 2)
Business Benefits of the improved process (align with MTC’s overall business strategy and needs)

1.      A recruiter receives application form job hunter via postal service mail
Recruiter
The system will receive an application via online submission through MTC employment website and store in the applicant database within the hiring system
A more efficient submission process decreases the time needed to receive and begin processing applications. This will present a

positive image to

potential employees and

help MTC compete for

Top IT talent.

2.      The human resource views the job application
Recruiter
Applications will be viewed in real-time
The recruiting process will be a bit faster.

3.      The applicant credentials are verified
Recruiter
The system will offer faster credential authentication
Fraudulent documents will be eliminated. Only genuine certificates will be allowed

4.      The applicant is conducted
Recruiter
Responses to applicants will be done immediately if the credentials meet the requirements
This fastens the process of preparing the candidate

5.      Acknowledgment of receiving the letter
Recruiter
System to facilitate real-time response to applicants
Applicants will prepare for the next process and prepare themselves

6.      Oral interview conducted
Recruiter
System to provide a flat form to test the applicant’s communication skills
This will enable find the best candidate

7.      The first interview arranged
Recruiter
System to provide information about what tools are expected to be brought to the interview
Enables the applicant to prepare adequately

8.      The actual first interview done
Recruiter
System to provide information on what to look for
Increase the chance of recruiting the best candidate

9.      The candidate is notified of the results
Recruiter
The system gives the candidate his or her score
Enables the applicant know how he or she faired

10.  The second interview scheduled
Recruiter
System to provide information about what the interview entails
Enables the interviewer to prepare adequately

11.  The actual interview takes place and a job offer is given
Recruiter, Administrative Assistant
The system provides information about what needs to be interviewed
Enables the interviewer to ask relevant questions

      12. Administrative Assistant

prepares offer letter based on

information from recruiter and

puts in the mail to the chosen

Candidate.

Administrative Assistant
The system enables AA to prepare job offer letter by storing the offer letter template and information on each candidate; allows AA to select information to go into a letter and put it into the template, which can then be reviewed and emailed to the candidate.
A more efficient offer process presents a positive image to applicants and decreases the time needed to prepare an offer letter, and enables MTC to hire in advance of the competition.

 

Expected improvements

The below table represents the current issues in the hiring and the improvements the current an efficient system will bring in MTC hiring system

Area
Current issues
Improvements

Collaboration

The Hiring Manager states that recruiting is only one area he is responsible for and he isn’t as responsive to HR as he could be.  Therefore, he counts on the Recruiters to help manage the process and keep him informed.

The current manual system causes considerable communication breakdowns and takes additional effort and time to stay on top of the hiring process.

An efficient system with all information in one place, easily accessible via a dashboard, and updated in real-time could make his recruiting job easier; and he could devote time to effectively working collaboratively and proactively with HR on his staffing needs.

Communications: Explain how a hiring system could improve internal and external communications
The hiring manager would delay communicating to the applicants arguing that he was busy

Communication was done on time hence facilitating on-time preparations and recruiting.

Workflow: Explain how a hiring system could improve the MTC hiring process by providing a consistent structure for each participant to perform his/her part in the hiring process
In the current manual hiring, the duties were not specified and the recruiters were depending on the HR go-ahead
Everybody will know his role. The hiring system be streamlined leading to the effective hiring system

Relationships: Explain how implementing an enterprise hiring system could foster stronger relationships with applicants/potential employees.
There was a cold relationship between the applicants and the employer. Applicants were not free to express themselves and sometimes they were not given the chance to explain themselves fully
A good system advocating for stronger relationships will make the candidates feel free to express themselves and their full potential will be discovered. Top talents will be identified.

Business Analysis and Systems Recommendation

 

 

 

 

 

 

References

Palepu, K. G., & Healy, P. M. (2013). Business analysis and valuation: Using financial statements, text and cases.

Zhao, L., Pan, S. J., Xiang, E. W., Zhong, E., Lu, Z., & Yang, Q. (2013, June). Active transfer learning for cross-system recommendation. In Twenty-Seventh AAAI Conference on Artificial Intelligence.