In order to improve processes quality, management keeps records and evaluates processes based on these records. This type of recordkeeping is considered benchmarking. Benchmarking allows an organization to analyze variances for different types of processes. Benchmarking can also be used to improve in a continual improvement process. In this discussion, you will explore how benchmarking can be used for strategic planning.
“Even though benchmarking comes with a lot of benefits it can bring about a lot of setbacks. For instance, it is quite evident that benchmarking impacts on the company’s confidentiality.”
How could confidentiality be maintained and still there be benchmarking?
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