Adriatic Slovenica Automates Insurance Policy Claims and Decreases Processing Time

Paper details v
httpzllvwvw.ultimus-com/results-case-studies/adriatic-slovenica/bpm-insurance-policy-processing
from the link above:
1)go through the case thoroughly and explain at least three main drivers for the organization that could have driven them to implement BPM solution
in the case.
2) Explain the main features of the solution that were selected by the organization in the case, and explain how the interface of this technology With
people and processes: i.e. how the people and processes are integrated With the chosen technological solution.
3) List down the main two success factors that, in your opinion, could have been behind the success of the BPM implementation in the case.